There are several common causes to static popping with desktop speaker setups. While our systems are magnetically shielded, interference and perceived popping/static can still come through. Here are some things to check: Audio Cables: Ensure your cables are fully inserted into the audio ports as partially inserted cables are susceptible to static and buzzing. Try […]
Yes! Our amplifiers are all analog “class A/B”, which run at higher temperatures than other amp designs. Because of this, they sound SO MUCH better! The active speaker’s rear panel may get hot to the touch, but it’s certainly within safety agency standards. If it’s truly overheating, (which is extraordinarily rare) you will likely notice […]
Don’t worry! No change is necessary! When an order is placed, it often will show the same address for both billing and shipping on our end. But again, don’t worry. Since the payment went through PayPal, Bolt or Amazon Pay, the payment itself is the only part that must have the correct billing address to […]
There are a few things that could cause this issue. You may need to adjust the counter balance weight on your turntable’s tonearm. If there’s too much or too little tracking weight, this can cause issues like distortion. It could also be bad for your records! You can also test your speakers with a different […]
Don’t worry! Your Audioengine product is most likely not the problem. Audioengine Bluetooth products are designed to have very low latency (<30ms). It’s important to know that your source device has an impact on latency as well. Issues with the sound being out of sync can sometimes happen when your source’s software is not up-to-date; […]
No. Amazon will allow the use of any stored method of payment, but gift card balances can only be used on purchases made directly on Amazon.
If the LED indicator on your power supply is off, then you may simply need a replacement power supply. You can find replacement power supplies for the original A2s and N22 here: https://audioengineusa.com/shop/accessories/a2-n22-replacement-power-supply/ Also, you can find A2+ or HD3 replacement power supplies here: https://audioengineusa.com/shop/accessories/a2-plus-hd3-replacement-power-supply/ However, please contact customer support if the LED indicator on […]
Our silk dome tweeters and woofers are made of a synthetic silk that performs much better than real silk would. This also means that no animals are harmed in the making of our products!
Connecting the speaker wire 1. Use your thumb and finger to unscrew the connectors. 2. Insert each speaker wire into the holes on the side of connectors. 3. Retighten the connectors with your fingers. 4. The bare portion of the wire should be secured firmly in each connector. Repeat the procedure to connect the other end of […]
It’s not possible to completely disable Bluetooth, but when in Pair or Discovery mode (when the button is flashing) Pair mode will automatically turn off after 5 minutes. Your speaker/B1 will be undiscoverable to unpaired devices but will remain visible to any device previously paired, so you can easily connect and disconnect from your phone, […]
