Only one channel plays music.
Check the cables between DAC3 and your headphones or sound system. Also check your audio player and OS audio controls to ensure that the audio balance is centered as well.
Support Type: Frequently Asked Questions
The output level from the DAC3 is low.
Please check that the volume control on your phone/tablet/computer is up and at a good level; 75% should be a good level. Also try adjusting the volume on the DAC3 as well.
My DAC3 is connected as shown, but there is no music output.
Verify that one of the included cables is completely plugged into the DAC3 and your source device. Also verify that a 3.5mm mini-jack is firmly plugged in. Try disconnecting and reconnecting both the USB and 3.5mm cable. You will see an LED light confirming the DAC3 is getting power and is connected to an output. […]
Does DAC3 support MQA files?
Yes! DAC3 offers broad support for standard hi-res audio formats including MQA, PCM and DSD.
Will DAC3 work with lower impedance headphones such as my Beyerdynamic DT-990 and Hifiman HE500?
DAC3 can easily drive wired headphones with impedances of 12 ohms or higher.
Can I use the DAC3 with an Apple iPhone or iPad?
Yes! All you would need to do is connect your iOS device to the DAC3 using the included Lightning to USB-C cable.
How easy is it to set up the DAC3?
To get things up and running only takes 3 simple steps. You would just need to first connect the included USB-C cable from your device’s USB port to the DAC3; then you’ll need to connect the mini-jack output of your DAC3 to headphones, or any audio input of your powered speakers, stereo system, etc. Next, […]
Can I connect the DAC3 to my Android device?
The DAC3 will work with Android or any device that can operate as a USB-C host, can provide enough power via USB, and includes generic drivers for standard USB audio playback. A device with Android 5.0 or later should have both USB host mode and native plug-and-play functionality for USB audio, so you could connect […]
How can the DAC3 external computer DAC improve my music?
The DAC3 is essentially a very high-end external sound card. Its components and implementation of those components make it more capable than what might be built into a computer, not to mention the benefit of moving those sensitive components outside and away from the potentially noisy interior of your computer. All of this means the […]
How powerful is the headphone amp in the DAC3? Will it drive my headphones?
The DAC3 includes a headphone amplifier based on the ES9281A PRO Ultra DAC delivers 32-bit precision, high dynamic range and ultra low distortion. This headphone amp is able to provide low-impedance, high-fidelity audio to a wide range of wired headphones.