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Support Type: Frequently Asked Questions

My A1/A1-MR speakers sound distorted, what should I do?

If your A1 or A1-MR speakers sound distorted, are buzzing, or just don’t sound quite right, we’d recommend the following troubleshooting steps: Start with power cycling your speakers by turning them off and then back on.  From there: Determine if the distortion is due to your source by disconnecting all source devices from the speakers. […]

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My B2 speaker sounds distorted, what should I do?

If your B2 speaker sounds distorted, is buzzing, or just doesn’t sound quite right, we’d recommend the following troubleshooting steps: Start with power cycling your B2 by turning it off and then back on.  From there: Determine if the distortion is due to your source by disconnecting all source devices from the speakers. Please make […]

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My HD6 speakers sound distorted, what should I do?

If your HD6 speakers sound distorted, are buzzing, or just don’t sound quite right, we’d recommend the following troubleshooting steps: If you haven’t already, power cycle your speakers by switching them off, and back on using the power switch on the rear panel.  Please make sure all of your connections are complete and all of […]

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My A5+Wireless speakers sound distorted, what should I do?

If your A5+Wireless speakers sound distorted, are buzzing, or just don’t sound quite right, we’d recommend the following troubleshooting steps: If you haven’t already, power cycle your speakers by switching them off, and back on using the power switch on the rear panel.  Please make sure all of your connections are complete and all of […]

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My A5+ speakers sound distorted, what should I do?

If your A5+ speakers sound distorted, are buzzing, or just don’t sound quite right, we’d recommend the following troubleshooting steps: If you haven’t already, power cycle your speakers by switching them off, and back on using the power switch on the rear panel.  Please make sure all of your connections are complete and all of […]

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My HD4 speakers sound distorted, what should I do?

If your HD4 speakers sound distorted, are buzzing, or just don’t sound quite right, we’d recommend the following troubleshooting steps: If you haven’t already, power cycle your speakers by switching them off, and back on using the power switch on the rear panel.  Please make sure all of your connections are complete and all of […]

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My HD3 Next Gen speakers sound distorted, what should I do?

If your HD3 Next Gen speakers just don’t sound quite right, we’d recommend the following troubleshooting steps: Please check to see if the white LED on your power supply brick lights up when AC power is applied, and that all of the pins line up properly. If you haven’t already, power cycle your speakers by […]

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Which input should I use on my HD6’s for the best sound quality?

All digital audio sources will ultimately need to be converted to analog to provide sound through any speaker system. Any optical/Bluetooth input will pass the digital signal on to the HD6’s internal digital-to-analog converter (DAC), while the RCA/3.5mm inputs are already analog and have been converted by the built-in DAC in your source. So it’s […]

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Which input should I use with my speakers for the best sound quality?

  Applicable to our A2+, HD3, and HD4 speaker models All digital audio sources will ultimately need to be converted to analog to provide sound through any speaker system. The USB and Bluetooth inputs will pass the digital signal on to the speaker’s internal digital-to-analog converter (DAC), while the RCA/3.5mm inputs are already analog and […]

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One of my speakers is not working, what should I do?

Applicable to our A1, A1-MR, A2+, HD3, HD4, A5+, and HD6 speaker models If one of your speakers is not working (whether it be the left or right speaker), we would recommend the following troubleshooting steps: Start by power cycling your speakers by turning them off and then back on.  From there: Check to make […]

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