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Support Type: Frequently Asked Questions

Will the D3 work with USB 1.1?

Yes, however, note that 24/96 HD digital audio pushes the limits of USB 1.1 speeds. Due to this it’s highly recommended that you connect to a higher-speed USB 2.0 port.

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How is volume controlled on the D3?

The primary volume adjustment for D3 is the system volume. This interacts directly with circuitry in the D3 to control volume at the output. You can also use the volume control of your media player, but this (if implemented incorrectly) can potentially affect the digital signal out from your computer, so is considered less desirable.

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Where can I download drivers for the D3?

The D3 is a USB Plug-and-Play audio device. This means that the drivers it uses are developed and provided by the developer of your computer’s operating system. In the case of a Windows PC for example, these drivers are provided by Microsoft, and are a part of Windows.

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Can I use the D3 with an Apple iPhone or iPad?

Yes! You will need an Apple USB 3 camera adapter.  All you would need to do is connect the D3 and it’s USB cable to the USB A port on the adapter and then the male lightning end of the Camera Adapter to your iOS device. You will also need to have a power supply […]

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Can I send audio to both the optical and USB inputs at the same time?

Unfortunately that is not how the D1 is designed, as the optical connection will take priority. You may be able to have the optical and USB connected to different devices, but it depends on the how the optical device operates. Some devices will deactivate their optical out when no media is playing. Others will leave […]

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Should I be using the optical or USB input on my D1?

Both USB and Optical should provide the same high-quality digital signal to your D1.  In most cases where both USB and optical are available, we usually recommend USB since it’s a shorter signal path.  The only real difference is that the optical input on the D1 can support up to 192KHz input if your source […]

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Is it normal for the D1’s USB cable to be loose?

It’s normal for USB B connections to have a little play as well as some of the metal to be showing when they are plugged in, so no need to worry. It will be fully connected once you feel and hear the click noise from the connection.

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