The output level from the HXL is low.
Please check that the volume control on your phone/tablet/computer is up and at a good level; 75% should be a good level. Also try adjusting the volume on the HXL as well.
Support Type: Presale Support
My HXL is connected as shown, but there is no music output.
Verify that one of the included cables is completely plugged into the HXL and your source device. Also, verify that the 3.5mm/4.4mm headphone outputs are firmly plugged in. Try disconnecting and reconnecting both the USB-C and 3.5mm/4.4mm cable. You will see an LED light confirming the HXL is getting power and is connected to an […]
Will HXL work with lower impedance headphones such as my Beyerdynamic DT-990 and Hifiman HE500?
HXL can easily drive wired headphones with impedances of 10 ohms or higher.
What is the maximum recommended weight of our speaker stands?
The DS1 has a max recommended weight of 8lbs, while the DS2 has a max recommended weight of 16lbs.
Are the A1-MR’s or B-Fi compatible with Chromecast?
No, the A1-MR speakers and the B-Fi Multiroom streamer are not compatible with Chromecast. Android users can still use the Audioengine Control App to access and control the audio streaming to either of these devices.
What are the differences between A1-MR (Wi-Fi) and A1 (Bluetooth)?
A1-MR uses your home WiFi network to stream music directly from the cloud or from an Apple Airplay source. A1 is a traditional Bluetooth speaker where music is streamed directly from your phone or other Bluetooth ready devices. Your phone, tablet or computer controls the music being played on both systems. However, since the A1-MR […]
Which has better sound, Audioengine Bluetooth or Wi-Fi?
Bluetooth uses “lossy compression”, meaning that some audio data is lost. In most cases, this is imperceptible. Depending on the music service, WiFi can deliver lossless CD quality audio to the A1-MR.
What’s the difference between the A1-MR and B-Fi?
The A1-MR is a powered speaker system with WiFi streaming built in. The B-Fi has access to the same streaming services, but it is an adapter designed to connect to an existing music system.