My HXL is connected as shown, but there is no music output.

1. Verify that one of the included cables is completely plugged into the HXL and your source device.
2. Also, verify that the 3.5mm/4.4mm headphone outputs are firmly plugged in.
3. Try disconnecting and reconnecting both the USB-C and 3.5mm/4.4mm cable.
4. You will see an LED light confirming the HXL is getting power and is connected to an output.
5. Check the volume level on your source.
6. If connected to a computer, verify that the HXL is recognized and the active output device.
7. Try restarting your computer.

If none of the above helps resolve your issue, please contact our Support Team for additional assistance.