Don’t worry! No change is necessary! When an order is placed, it often will show the same address for both billing and shipping on our end. But again, don’t worry. Since the payment went through PayPal, Bolt or Amazon Pay, the payment itself is the only part that must have the correct billing address to […]
There are a few things that could cause this issue. You may need to adjust the counter balance weight on your turntable’s tonearm. If there’s too much or too little tracking weight, this can cause issues like distortion. It could also be bad for your records! You can also test your speakers with a different […]
Yes! All of our speakers and subwoofers are directly video shielded. They also allow the user to place the speakers or subwoofer within a few inches of a video monitor. In addition, this shielding offers protection for hard-drive digital music players.
Don’t worry! Your Audioengine product is most likely not the problem. Audioengine Bluetooth products are designed to have very low latency (<30ms). It’s important to know that your source device has an impact on latency as well. Issues with the sound being out of sync can sometimes happen when your source’s software is not up-to-date; […]
No. Amazon will allow the use of any stored method of payment, but gift card balances can only be used on purchases made directly on Amazon.
If the LED indicator on your power supply is off, then you may simply need a replacement power supply. You can find replacement power supplies for the original A2s and N22 here: https://audioengineusa.com/shop/accessories/a2-n22-replacement-power-supply/ Also, you can find A2+ or HD3 replacement power supplies here: https://audioengineusa.com/shop/accessories/a2-plus-hd3-replacement-power-supply/ However, please contact customer support if the LED indicator on […]
When this happens, what we see most often is either the 512 is not getting an adequate charge or the power button has gotten stuck . To ensure efficient charging, make sure you use a 1000mA charger or higher to charge your 512. If the power button is stuck in a depressed position, try tinkering […]
Our silk dome tweeters and woofers are made of a synthetic silk that performs much better than real silk would. This also means that no animals are harmed in the making of our products!
This is actually normal behavior. It’s is a tradeoff of using an analog potentiometer for the N22. Analog potentiometers are tactile, and don’t require a microprocessor like a digital encoder would, but they sometimes do have some volume imbalance at lower levels. An easy solution for this is to raise the volume of your N22, […]
