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Support Type: A1 Wireless Speaker System|Frequently Asked Questions

How to Clean Your Audioengine Home Music System

1. Turn Off and Unplug: 2. Dust the Surfaces: 3. Wipe Down the Exterior: 4. Clean the Speaker Grills: 5. Clean Buttons and Knobs: 6. Clean Ports and Connections: 7. Let Everything Dry: 8. Regular Cleaning: By following these steps, you can keep your Audioengine system clean and working well.

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How do I know if I bought from an authorized and legitimate site?

Audioengine operates two websites, audioenginedev.wpengine.com and audioengineeu.com. If you go to any other site but these, they are not an Audioengine site. For Canada, Mexico and most of Europe and the UK, we only sell through Amazon. There are also a host of authorized retailers and sites across the US, and they can be found […]

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My A1/A1-MR speakers sound distorted, what should I do?

If your A1 or A1-MR speakers sound distorted, are buzzing, or just don’t sound quite right, we’d recommend the following troubleshooting steps: Start with power cycling your speakers by turning them off and then back on.  From there: Determine if the distortion is due to your source by disconnecting all source devices from the speakers. […]

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One of my speakers is not working, what should I do?

Applicable to our A1, A1-MR, A2+, HD3, HD4, A5+, and HD6 speaker models If one of your speakers is not working (whether it be the left or right speaker), we would recommend the following troubleshooting steps: Start by power cycling your speakers by turning them off and then back on.  From there: Check to make […]

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How do I connect a subwoofer to the A1 or A1-MR ?

You can use either a single LFE RCA cable or stereo white/red RCA cable. Connect FROM your powered speaker’s ‘Subwoofer’ output TO your subwoofer’s ‘Left’ RCA input or the subwoofer’s LFE input. For stereo RCA cables, just use the left/white RCA cable, and leave the red RCA disconnected to prevent an accidental ground loop. ** […]

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Bluetooth pairing light is solid but there is no audio?

If the Bluetooth pairing light is solid (any color), an active connection to another device has been established.  Under most circumstances, our Bluetooth speakers/B1 only supports a single active connection at a time.  So if someone else in your home has connected to your Bluetooth device/speakers, this could surely keep you from connecting another device […]

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