Distributor/Reseller Requests
If you are interested in becoming a distributor or authorized reseller of Audioengine goods, please send an email here.
Support Type: Knowledge Base
Press and Media Inquiries
If you would like to contact us about anything press or media related, please send an email here.
Where’s my order?
When your order is placed, you’ll receive a confirmation email shortly thereafter. The shipping confirmation is sent once the shipping label has printed (typically within 1-2 business days), so the tracking information you receive may not update with a delivery estimate until FedEx physically has it in their possession. If you haven’t received your shipping […]
Warranty (outside of the United States)
For Limited Warranty coverage outside of the United States: Please contact the Audioengine dealer, reseller or distributor from where you originally purchased your product(s). You can find their contact information here.
N22 Troubleshooting Tips
The following troubleshooting tips can help diagnose and correct most common issues with the N22. We have attempted to make this list as comprehensive as possible, so some of these may not apply to your issue, but please go through each tip. If the problem persists, please contact us and include your full name, purchase […]
Warranty (United States)
All Audioengine products have a 3-year Limited Warranty on parts and labor from date of purchase. Your warranty is automatic, so there is no need to register. This Limited Warranty applies only to Audioengine products purchased in the United States from an authorized Audioengine reseller or direct from www.audioengineusa.com. All Audioengine refurbished products carry the […]
Return Policy
Listen for 60 days. Love it, or return it for a full refund. We want your experience with us to be easy and hassle-free. If, for any reason, you are not completely satisfied with your purchase, you may return items purchased directly from our US website within 60 days of receipt of merchandise for an […]
Shipping Information
Standard Shipping We will ship your order at no cost to addresses in the contiguous United States (excluding PO and Freight Forwarders) from our Texas warehouse in 1-2 working days after we receive it. Please see the map below for estimated shipping times. Shipping rates for express or overnight options can be found on the product […]
Orders
Order Questions If you have any questions before placing your order please feel welcome to send a message to us using our support form. If you’d prefer to speak with someone, you will have the opportunity to schedule a call with us after submitting your support ticket. Your order will be filled within 1-2 working […]
Support Options
For any technical support, pre-sales questions, or to return a product under the 60 Day Audition Period, please fill out the customer support form by selecting the Help widget that appears at the bottom right corner of any page on our site, or by clicking here https://audioengineusa.com/support-inquiry/. When available, this widget will also allow you […]