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Support Type: Frequently Asked Questions

When I connect a turntable to my HD6, why is the volume extremely low?

Some turntables do not have a built-in preamps and as a result you will need to add an external phono preamp between your turntable and the HD6. Many turntables, however, (such as the Music Hall USB-1 or Audio Technica AT-LP120) have a built-in preamp and include a switch on the back for “line” or “phono”. […]

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Which streaming services are compatible with the HD6?

The HD6 are capable of  providing audio playback for any and all audio that your source device is capable of playing.  Your source device would be the device your speakers are currently connected to either via the analog inputs, Bluetooth, or the optical cable.  They will play back audio from any streaming service including but […]

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Can I use my computer speakers and the HD6’s at the same time?

Possibly, it depends on the computer’s operating system, sound capabilities and connection type. If your computer is capable of doing so, our speakers will not prevent this type of use in any way. For example, if you have a Mac running Snow Leopard or later, you can create a multiple output device to accomplish this. […]

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What does the indicator light on the HD6 rear panel mean?

If it’s on and solid, this means the HD6 is powered on, and currently connected to a Bluetooth-enabled device. If your source is currently sending the HD6 an aptX signal, the LED indicator on the rear panel will illuminate orange instead of white. If it’s on and blinking, this means the HD6 is powered on […]

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When I connect a turntable to my B2, why is the volume extremely low?

Some turntables may not have a built-in preamp and you would need to add an external phono preamp to bring the instrument level signal of the turntable to line-level. Some turntables may have a built-in preamp but have a switch on the back for either “line” or “phono,” such as the Music Hall USB-1 or […]

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If I connect my Audioengine speakers to a computer, smartphone, tablet, or other music player, what volume level should I set on the player and speakers and what is the ideal overall volume level on the music source to get the cleanest distortion-free sound?

Every setup is different, so some experimentation will be necessary to find your preferred settings, but putting the volume knob around 11 or 12 o’clock is a good starting place if you plan on using your music source (smartphone, computer, TV, etc.) as the master volume control.

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