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Support Type: Frequently Asked Questions

How to Clean Your Audioengine Home Music System

1. Turn Off and Unplug: 2. Dust the Surfaces: 3. Wipe Down the Exterior: 4. Clean the Speaker Grills: 5. Clean Buttons and Knobs: 6. Clean Ports and Connections: 7. Let Everything Dry: 8. Regular Cleaning: By following these steps, you can keep your Audioengine system clean and working well.

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My Sample Rate indicator light on my DAC3 / D1P is staying the same color, regardless of my audio track’s sample rate. How do I fix this?

Using Third-Party Software For Windows To configure your Windows PC to automatically switch the indicator color on your D1P or DAC3 based on the sample rate of the audio file being played, you can use specialized audio playback software that supports this feature. Here are a few options: Using foobar2000 with WASAPI or ASIO Plugins […]

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How do I know if I bought from an authorized and legitimate site?

Audioengine operates two websites, audioenginedev.wpengine.com and audioengineeu.com. If you go to any other site but these, they are not an Audioengine site. For Canada, Mexico and most of Europe and the UK, we only sell through Amazon. There are also a host of authorized retailers and sites across the US, and they can be found […]

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Volume Encoder Change

– The process for replacing a volume encoder begins with pulling the volume knob straight back from the encoder shaft – Make sure the rubber insert stays with the volume knob –  – The volume encoder shaft should look like so before proceeding –  – Using a thin-walled 10mm socket, remove the lock nut fastening the […]

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